FREQUENTLY ASKED QUESTIONS

I PLACED AN ORDER, WHEN WILL MY PACKAGE ARRIVE?

All packages ship via USPS. Orders are processed and shipped within 48 hours. After that, the standard shipping delivery time within the United States is 3-6 days, and 7-15 days internationally.


For additional details on shipping please visit our shipping details page here. 

WHY WAS I CHARGED CUSTOMS?

Any orders outside the United States may incur import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is solely responsible for all import fees, as well as complying with all laws and regulations of the destination country. Customs duties and fees vary from country to country.

Since we have no control over the customs authorities in your country, we recommend contacting your local customs office for more information about customs fees, duties, and taxes, and how to avoid them.

HOW DO I CANCEL AN ORDER?

Orders are processed within 48 hours. Please immediately e-mail us at customerservice@lashesonfire.com within 30 minutes if you made a mistake with your purchase.

HOW DO I CONTACT CUSTOMER SERVICE?

You can contact us via e-mail at customerservice@lashesonfire.com or fill out our contact form here.

I AM INTERESTED IN DISTRIBUTING LASHES ON FIRE, WHO SHOULD I CONTACT?

Please send us an e-mail at wholesale@lashesonfire.com.

WHAT IS THE MOST NATURAL LASH FROM LASHES ON FIRE?

Currently our most natural lash is the 'here' lash. It is a vegan 3D faux mink lash that enhances any eye to a flawless natural volume and length.

WHAT IS THE MOST DRAMATIC LASH FROM LASHES ON FIRE?

Currently the most dramatic lash is the 'here' lash. It is a beautiful 3D cruelty-free mink lash with a flexible cotton band, it makes your eyes pop!

WILL MY LASHES COME WITH ADHESIVE?

Lashes on Fire do not come with lash adhesive. You can use any temporary lash adhesive to apply your gorgeous lashes. We are planning to release lash adhesive in the future, but we only want to produce the perfect and best formula to ensure every product of ours is the best quality it can be.

IS LASHES ON FIRE CRUELTY-FREE?

Yes! Our 100﹪ natural mink lashes are gathered ethically from wild minks during their natural shedding season. Our mink lashes are free from any chemical processing or dyes and sterilized to certify our lashes are hypo-allergenic. We source only the healthiest and highest quality mink fur for our lashes.

DO YOU OFFER RETURNS OR EXCHANGES?

No, we do not offer returns, refunds, or exchanges to ensure that our products are sanitary and to maintain health codes. Please refer to our store policy.


Our quality control measures ensure that your products are inspected thoroughly before being shipped to you. In the unlikely event that a product arrives damaged, we will happily replace it. Please immediately send us a photo of the items that arrived damaged and shipment box at customerservice@lashesonfire.com.

WILL MY FALSE LASHES HARM MY REAL LASHES?

No, when false eyelashes are applied correctly, properly, and removed safely and gently, there is no harm done to your own lashes. In fact, lashes have shown to become healthier from wearing false eyelashes because it replaces the need to wear mascara or curl your eyelashes.